My Journey in Cancelling my Equinox Membership

So I'm moving home.  The closest Equinox to my parents' house is in Berkeley, which is about a 30 minute drive and includes a $5 bridge toll. Needless to say, that's not sustainable for me, so I'm going to have to cancel my Equinox membership.

My beloved home club in Westwood.
Thankfully, I'm outside of my 1-year minimum for my contract, so I should be able to cancel relatively easily.  According to the FAQ on the Equinox page, you just need to provide proper notice and fill out a cancellation form:

I don't have a copy of my membership contract, because I signed it online on my phone and they never sent me a copy. Andrew has an unsigned hard copy of his membership contract, and the notice requirement is 30 days. Paying for an extra half month is fine with me, provided I am actually able to cancel in the next few days...

Wednesday, November 15, 2017: Around 6pm, I go to the front desk of my Equinox and tell the "Greet" girl that I need to give my notice to cancel my membership. She tells me she has to enter it as "sent feedback" and that someone will be in contact with me within 24 hours. I ask what will happen after that, and she said she doesn't know because she doesn't handle it. She doesn't have any cancellation forms. She checks me in and sends off my information as "feedback." I wait.

Thursday, November 16, 2017, 11am: I start this post. I am still waiting. I'm thinking about trying to figure out what time a "club manager" is going to be in and whether I should schedule an appointment. I decide I am going to wait for this 24 hour contact, as there are still a few more hours left in the day. I consider putting my phone on loud, though I'm at work, just so I don't miss this contact. Will I have to resort to the registered mail option? I don't want to have to go to the post office. I again decide to wait.

Thursday, November 16, 2017, 1:28pm: I receive an email from the assistant general manager of my Equinox. She says she received my request to cancel and it has been processed, and my final dues have been charged to my credit card on file. I can continue to use the club until 12/15/17 (30 days from yesterday) at which time my membership will cancel. IT WAS SO EASY!!!!! I am both shocked and elated.

I will miss you Equinox. Maybe one day we will get back together when I move back to Berkeley.


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